Refund policy

Return & Refund Policy

Return Policy

We have a 30-day return policy. You may return items within 30 days of receipt. The items must be in new, unused condition with original packaging. Customers will be responsible for paying the return shipping fees and a 15% restocking fee on the returned items. The return shipping fee and restocking fee will be deducted from your refund amount. All fees are non-refundable.

To start a return, please contact us at info@chicobikes.com. If your return is accepted and approved, we will send you the return shipping label, as well as instructions on how and where to send your package. For your own protection, we recommend using a shipping method that can be tracked and insured. Chico Bikes is not responsible for any loss or damages during transit. Additionally, please note that we do not offer scheduled pick-up services for your returns. Customers may arrange pick-up services via the selected courier’s website, if needed.

Any returns where bicycles are damaged or lost during transit will be required to submit a claim to the responsible shipping company. No replacement bicycle or part will be shipped until the legitimacy is confirmed.

Please note that items sent back to us without first requesting and getting the RMA approved will NOT be accepted. Any items returned without an RMA number clearly printed on the outside of the package will also be returned to the sender.

We will notify you once we’ve received and inspected your return and will let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please note it may take a few days for your bank or credit card company to process and post the refund to your account.

Please contact us for any questions related to returns at info@chicobikes.com.

Return Address: 1587 Chico Ave, South El Monte, CA 91733 U.S.A.

Damages and Replacements

Please inspect your order upon reception and contact us immediately at info@chicobikes.com within 48 hours of receiving your order if a) the item has a factory defect, b) it is significantly damaged during transit, or c) if you received the wrong item. Customers are required to send clear photos and videos as evidence and proof during our inspection process. Otherwise, your replacement may not be shipped unless proof is provided.

Note: The following situations will NOT apply to the replacement and/or refund policy:

  • Minor damage to the outer packaging;
  • Minor scratches, dents, or paint loss on the product that will not affect the normal functions of the product;
  • Damage to parts or wearing parts after excessive use;
  • Damage to parts or wearing parts after improper assembly (i.e., stripping screws).

Scope of Application 

This return policy applies only to products sold on the official Chicobikes website (chicobikes.com).