Orders are typically processed within 1–2 business days after payment is successfully completed. Orders placed on weekends or public holidays will begin processing on the next business day. Processing times may be longer during periods of high demand.

Order confirmation emails are usually sent within a few minutes after payment is completed. Please check your spam or promotions folder and make sure the email address entered at checkout is correct.

If you still have not received your confirmation email, please contact us and provide your name and payment details so we can locate your order.

If you have an account, sign in and visit the “My Orders” section to view your order status. If you checked out as a guest, use the link in your order confirmation email or contact our customer support team with your order number.

Orders enter processing shortly after they are submitted. If you need to modify or cancel your order, please contact us within 24 hours of placing it.

Once an order has been processed or shipped, it cannot be canceled or modified.

A payment may be declined because of incorrect card information, insufficient funds, transaction limits, or your bank’s security verification process.

Please confirm that your payment information is correct or try another payment method. If the issue continues, contact your bank or our customer support team for assistance.

We currently ship to the 48 contiguous United States, excluding Alaska and Hawaii. Enter your shipping address at checkout to see whether delivery is available to your location and which shipping options are offered.

Orders of $80 or more qualify for free shipping within the contiguous United States.

A flat $10 shipping fee applies to orders under $80.

Once your order ships, you will receive a tracking number by email so you can monitor its delivery progress.

If you have a customer account, you can also sign in at any time to check your order status. If you have trouble tracking your order or have any questions, please contact our customer support team.

If your order has not yet entered processing or shipped, please contact us as soon as possible at chicobikes02@gmail.com. We will do our best to update the address, but changes cannot be guaranteed.

Once an order has shipped, we are generally unable to change the delivery address.

Yes, international shipping may be available. If you are interested in placing an international order, please contact us before ordering. Our team will confirm whether we can ship to your location and provide an accurate shipping quote.

International orders may be subject to import duties, taxes, or customs clearance fees. These charges are the recipient’s responsibility and are not included in the product price or shipping cost.

Yes, some assembly is required. Most bikes arrive approximately 85% preassembled. You will typically need to install components such as the handlebars, front wheel, and pedals.

We provide an assembly guide and video tutorials to help you complete the process.

We do not currently offer fully customized bikes. However, we offer a selection of accessories that you can use to personalize your bike.

Most models have a maximum load capacity of approximately 350–400 lbs., depending on the specific model.

Please refer to the specifications on the applicable product page for the exact weight capacity.

Yes. You may request a return within 30 days of receiving your product. Returned products must be new, unused, and in their original packaging.

Please review our complete Refund & Replacement Policy here.

We do not offer direct exchanges. To ensure that you receive the product you want, please complete the return process for your original purchase. Once your return request has been accepted, you may place a new order for the desired product.

Please note that inventory is not guaranteed, and we cannot reserve an item while your return is being processed.

Please inspect your order immediately upon delivery and contact us within 48 hours if the product has a manufacturing defect, was severely damaged during shipping, or is not the product you ordered.

You must provide clear photos and videos showing the product, packaging, and issue. Without sufficient supporting evidence, we may be unable to approve a replacement.

Products are covered by a limited warranty beginning on the original purchase date:

• Batteries and all electronic components: 6 months
• Frame: 1 year

Please review our complete Warranty Policy here.

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and offer financing through Affirm.

Yes. Financing is available through Affirm, allowing eligible customers to pay for their purchases over time. Select Affirm as your payment method during checkout to view the available options.

Most discounts are applied automatically. If your promotion requires a discount code, enter the code in the designated field at checkout. The discount will be reflected in your order total before you complete payment.

Yes. We offer volume pricing for qualifying wholesale customers. Please contact us to apply for a wholesale account and learn more about available pricing.

You can contact us by email, phone, or through the contact form on our website.

Our customer support team is available Monday-Friday from 9 AM to 5 PM PST.